Refund Policy

Last updated: 01 Mar 2026

1. Platform Role

TourMate operates as a marketplace connecting tourists and tour agencies. Refund decisions are primarily governed by the individual tour agency’s policy.

2. Refund Eligibility

• Trip cancellations within allowed timelines
• Service unavailability or agency cancellation
• Duplicate or erroneous payments

3. Non-Refundable Items

• Last-minute cancellations
• No-shows
• Third-party service fees

4. Refund Processing Time

Approved refunds will be processed within 7–14 business days, depending on the payment provider.

5. Disputes

If you have a dispute, please contact our support team. We will assist in mediation where possible.